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Manual after approval

How to confirm entry into the TikTok LIVE agency

This guide is for creators who have been approved to join the agency and need to confirm the invitation in the TikTok app.

Important: before confirming the invitation, make sure you are logged into the correct TikTok account. You must confirm the invitation on the account you want to add to the agency.

Try this simple process first

Most people just need to click the invitation link from the agency and confirm the invitation directly in TikTok.

  1. 1Open TikTok and check that you’re on the correct account.
  2. 2Click the invitation link the agency sends you.
  3. 3If TikTok opens, confirm the invitation with the Accept / Confirm / Join button.
  4. 4After confirming, send the agency a screenshot.
  5. 5If the invitation doesn’t appear, continue with the manual process below.

Process after being accepted into the agency

Follow the steps exactly. If you can’t see something, send the agency a screenshot.

  1. 1

    Check the correct TikTok account

    Open TikTok, go to your profile and check you’re logged into the account you want to add to the agency. If you have multiple accounts, switch to the correct one first.

  2. 2

    Click the invitation link

    Open the agency’s message and click the invitation link. It should open directly in the TikTok app. If it opens in a browser, click “Open in TikTok”.

  3. 3

    Check the agency name

    After opening the invitation, check the agency name. If you see the correct agency, proceed to confirmation.

  4. 4

    Confirm the invitation

    Click the Accept, Confirm, Join or Agree button. The button name differs depending on the app’s language.

  5. 5

    Send the agency a screenshot

    After confirming, send a screenshot showing that the invitation was accepted or that you’ve been added to the agency.

When the link doesn’t work: how to find the invitation manually

If you click the link and the invitation doesn’t appear, find it directly in TikTok settings.

Path 1

  1. Open TikTok.
  2. Go to your profile.
  3. Tap the three lines (menu) in the top right.
  4. Open Settings and privacy.
  5. Open TikTok Studio.
  6. Open LIVE Center.
  7. Look for Creator Network Center or Agency Center.
  8. Open the invitation and click Accept / Confirm.

Path 2

  1. Open TikTok.
  2. Go to your profile.
  3. Open the menu.
  4. Open Creator tools.
  5. Open LIVE Center.
  6. Open Agency Center or Creator Network Center.
  7. Confirm the invitation.

What to do when TikTok requires a trial stream?

Sometimes TikTok won’t let you confirm the invitation straight away and requires a short trial LIVE stream.

  1. Open TikTok.
  2. Start a LIVE stream.
  3. Stream for approximately 10 to 30 minutes.
  4. During the LIVE be respectful and follow TikTok’s rules.
  5. After ending the LIVE, wait a few minutes.
  6. Reopen TikTok Studio or Creator tools.
  7. Go to LIVE Center.
  8. Open Creator Network Center or Agency Center.
  9. Confirm the agency invitation.
  10. Send the agency a screenshot.

What should the trial LIVE look like?

It doesn’t need to be anything complicated. A normal, respectful stream where you introduce yourself, greet people and test your setup is fine. You could say something like:

“Hey everyone, I’m trying out LIVE streaming today and setting up my account. I’d love it if you stopped by and left a comment.”

During the trial LIVE

  • turn on the camera if possible
  • introduce yourself
  • communicate normally with viewers
  • be respectful
  • stream from a suitable environment
  • follow TikTok’s community guidelines

During the trial LIVE, never

  • swear at or insult people
  • aggressively ask for gifts
  • bring up alcohol, gambling or political conflicts
  • show minors
  • stream risky content
  • do anything that could get your account restricted

Common problems and solutions

I can’t see Creator Network Center or Agency Center

Update TikTok, close and reopen the app, check you’re on the correct account and look in TikTok Studio, Creator tools and LIVE Center. The section name differs depending on your country, account and app version.

The link opens in a browser, not in TikTok

Click “Open in TikTok”, press and hold the link and select TikTok, or open the link directly on the phone where TikTok is installed.

The invitation isn’t showing up

Possible reasons: you’re on the wrong account, your app isn’t updated, the account doesn’t yet meet the requirements, TikTok wants a trial LIVE, the account is in another agency or has a restriction.

I’m already in another agency

If you’re in another agency or Creator Network, it may not be possible to accept a new invitation immediately. You’ll need to resolve the current assignment first according to TikTok’s and that agency’s rules.

I have multiple TikTok accounts

You must confirm the invitation on the account you want to add to the agency. Always check your TikTok username before clicking the link.

TikTok shows an age issue

Follow the instructions in the app. Age verification usually has to be handled directly by the account owner.

Before writing to the agency, check this

We can help you fastest when you send us screenshots and precise information.

  • I’m logged into the correct TikTok account.
  • My TikTok app is up to date.
  • I clicked the invitation link on my phone.
  • I tried TikTok Studio.
  • I tried Creator tools.
  • I tried LIVE Center.
  • I tried Creator Network Center or Agency Center.
  • If TikTok requested a trial LIVE, I streamed for 10 to 30 minutes.
  • After the trial LIVE I reopened the settings.

What to send the agency if it still doesn’t work

Don’t just send “it’s not working”. Send us this information so we can quickly identify the problem.

  1. Your TikTok username.
  2. Screenshot from your profile.
  3. Screenshot from LIVE Center.
  4. Screenshot from Agency Center or Creator Network Center, if you can see it.
  5. Screenshot of any error or message.
  6. Whether you’ve done a trial LIVE.
  7. Whether you’re already in another agency.
  8. Whether you have multiple TikTok accounts.
  9. What phone you use: iPhone or Android.
  10. When you tried to confirm the invitation.
Contact the agency